1. What changes with the new betting law in Brazil?

Law 14,790/2023 brings significant changes to the sports betting and online betting market in Brazil. Now, the sector has clear rules on taxation, player protection, and security measures, including identity verification to prevent fraud and protect players’ data.

2. What changes regarding my Rivalo account?

Nothing will change until the end of the year. Starting on January 1, 2025, the only change will be the website address, which will become www.rivalo.bet.br. Everything else, including the navigation experience, products, design, and functionality, will remain the same. You’ll just need to activate your account on the new site.

3. What happens to my account and balance on Rivalo.com?

As of January 1, 2025, the Rivalo.com website will no longer accept bets or deposits, and all activities must be carried out exclusively on the new platform, www.rivalo.bet.br. Rest assured that your balance on Rivalo.com will remain secure and available for withdrawal as usual, with no impact on your funds. We are committed to ensuring a smooth and secure transition for all our customers.

4. Will the change to www.rivalo.bet.br affect my previous winnings and bets?

 No, all bets placed on Rivalo.com will remain valid, and your winnings will be available for withdrawal or transfer to your account on the new site, www.rivalo.bet.br.

5. Will there be changes to betting markets and odds with the new law?

No, all current markets, bet types, and sports selections will still be available on the new site, www.rivalo.bet.br.

6. How does the new law affect offers and promotions?

If you’re already a customer, offers and promotions will continue as usual on the new site, with no changes.

7. Will Pix be available for deposits on the new site?

Yes, Pix will continue to be available for deposits, providing the same convenience as before.

8. What happens if I don’t activate my account on www.rivalo.bet.br?

 If you choose not to activate your account on the new site, you’ll still be able to access www.rivalo.com to withdraw your balance. However, starting January 1, 2025, the old site will allow withdrawals only, with no option for bets or deposits.

9. Will identity verification be required?

Yes, identity verification will be required by law to ensure user safety and prevent fraud and other illegal activities. Thus, all accounts will need to be verified.

10. Will I still be able to access my betting history on Rivalo.com?

Yes, your betting, gaming, and transaction history will still be available on www.rivalo.com, allowing you to view your past information.

11. Are my data safe with these changes?

Yes, Rivalo complies with Brazil's General Data Protection Law (LGPD), ensuring that your data is secure. Identity verification is part of the new security measures.

12. What new measures are being introduced to promote responsible gaming?

Rivalo will implement tools to help users maintain control over their betting, including time and spending limits, as well as the option for temporary self-exclusion.

13. How can I get help or ask questions during the site change

Rivalo will keep customer support available via live chat, email, and phone during the transition to assist with any questions.

14. Who can place bets on the new site?

Only those over 18 years of age. All users will be required to verify their identity with an ID and a selfie, according to the new consumer protection rules.