FAQ

How can I deposit money to my Rivalo account?

Log in to Rivalo's site with your user details and click „Deposit“ in the right corner.

As soon as the window with the ways to deposit appears, select your preferred method of payment and the amount that you would like to pay in.

Click on „Continue“ and follow the instructions. .

The money is now available in your Rivalo main account.
 
 

General Questions

How can I contact Rivalo?


The Rivalo support department is available to you at support@rivalo.com and via Live Chat 365 days a year and will willingly provide further assistance.
 

Why do I have to activate cookies?


Cookies are used in order to clearly identify you as a user. To do this cookies, are stored on your browser during your session in the casino.
 

Why do I need Java and Flash Player in the Rivalo Casino?


Rivalo would like to offer you an incomparable casino experience. In order to guarantee this, please ensure that the latest versions of Java and Flash Player are installed on your computer.
Should you still be unable to load the games, please contact our support department.
 

How secure is the Rivalo casino?

 
Rivalo.com places great value in offering our customers the best playing experience, the best service and the best possible security for payment transactions.
 

What is the minimum age for playing at Rivalo?


The minimum age to be able to open an account is 18.
 

I couldn't find the answer to my question in the FAQs.


Please contact Rivalo's support department via Email support@rivalo.com aor Live Chat. They will gladly help you further with your questions.
 

Getting Started

How do I open an account with www.rivalo.com?


Registration takes 3 really easy steps and then you are able to enjoy the whole world of Rivalo.
 
Click on Register in the top right hand of the page - you will be re-directed to the registration page.
Complete the form with your personal details and click on "Continue".
After completing the registration process you still need to deposit money to your account.
To do this click "Deposit".
 
As soon as you have made your deposit, you can bet and play seamlessly in all areas of Rivalo.
In order to be able to get a first impression of our casino world you can play almost every game in the play money mode.
 
Regardless of whether you opt to play with real money so as not to miss out on the chance of proper winnings or you continue playing in the play money mode - Rivalo wishes you the best of luck.
 

How do I deposit money to my Rivalo main account?


Log in to Rivalo's site with your user details and click  „Deposit“ in the right corner .
As soon as the window with all available payment options appears, select your preferred method of payment and the amount that you would like to pay in.
Click on „Continue“ and follow the instructions.
The money is now available in your Rivalo account.
 
 

Playing the Games

How do I select a game in the Rivalo casino?


As soon as you have credit in your Rivalo account, you can opt for any game.
If you click on „play now“ the game is loaded.
Should the game not open then please check that you have a current version of Flash Player installed on your computer.
 

Can I open the game as a pop-up? 


The games are opened as embedded by default.
If you would like to open the game in a separate window, click on 'Open game as pop-up' below the game selection.
 

Why won't the game open? 


There may be several reasons for this.
Please check that you have the latest version of Flash Player installed on your computer.
Ensure cookies are activated on your computer and empty the browser cache.
Where this doesn't help, please contact our support department and describe your problem in detail in order for us to be able to help you as much as possible.
 

Am I also able to play without real money in the Rivalo casino? 


Yes, you are able to play most games in the fun play mode.
You may revert back to the real money mode at any time.
Should you want to play for real money please make sure that sufficient funds are available in your Rivalo account.
  

The game is frozen - what to do about it? 


Firstly rule out the following:
Are you still connected to the internet? - Reload the page and open the game again.
Could there be defective files in your cache? - Empty your browser cache.
Have you exceeded your time in the casino? - Log in again.
Perhaps there is a problem with your browser? - Close the browser and start again.
 

I have lost my internet connection during a game - what now?  


Do not worry, your money and your winnings are not lost if you lose your internet connection.
All game information is logged and as a matter of course available after a fault occurs.
With Black Jack, Caribbean Stud etc. you will be re-connected to the game that you came out of.
 
With games such as Roulette and Slots (where further game action is required from you) the whole game will be completed as normal as if you were still online.
You can find the result of the game in your casino history or you can contact the support department.
  

Where do I find my casino history?


You can find the casino history listed in the "casion account" menu. Once you click on it, you will be automatically redirected to your account statment. All casino rounds you have played are listed there.
 

Casino Bonuses

How do I get the casino welcome bonus? 


Provided that we are offering a Welcome Bonus at the time, you are only elegible for the welcome bonus if you have never made a deposit to Rivalo before. 
Please make yourself aware of the participation conditions before claiming the bonus.
First of all the bonus is posted to your bonus account and is not freely available until the bonus conditions have been complied with.
 

Where do I find the bonus conditions?


The bonus conditions for each promotion can be found in the "Casino Bonus" menu by clicking on the promotion image.
 

What bonuses are offered in the Rivalo casino? 


We make every effort to ensure that you are never bored.
Therefore visit our casino on a regular basis, where all current promotions are displayed.
You will also receive our casino newsletter that keeps you updated with what is currently happing in our casino. 
 
 
 
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