Help


 
 
 
 
 

I have forgotten my username. What to do now?


    Click on 'Help/Register' at the top right under the username and password input fields.
    Select the option 'Forgotten your username?'
    In order to ensure your details are kept secret you need to enter personal questions in a form on the following page.
    Your username will then be emailed to you immediately. 
 
 

I have forgotten my password. How do I get a new password?


  • Click on 'Help/Register' at the top right under the username and password input fields.
  • Select the option 'Forgotten your password?'
  • For the purpose of identification you must first enter your username and date of birth on the following page before you are able to request and assign a new password.
  • When entering your new password, pay attention to upper and lower case letters. 
 
 

What bonuses is Rivalo currently offering?


  • Scroll down to the footer and click on 'Bonus'.
  • On the following page you will find all current bonuses on offer as well as the applicable bonus conditions.
 
 

I would like to pay money into my betting account. What different ways of depositing are offered?


  • Scroll down to the footer below and click on 'Methods of Payment'.
  • On the following page you will find all current payment methods accepted by Rivalo as well as the applicable conditions.
 
 

I would like to pay money into my betting account. Are there any fees charged for this?


  • Scroll down to the footer and click on 'Methods of Payment'.
  • On the following page you will find all current payment methods accepted by Rivalo as well as any fees for paying in charged by Rivalo.
  • Please note that under certain circumstances your payment service provider may charge fees. Please enquire about the relevant cost with your payment service provider as these vary from provider to provider.
 
 

I would like to make a deposit to my betting account by bank transfer. How does this work and when will the corresponding amount be available in my account?


  • Scroll down to the footer and click on 'Methods of Payment'.
  • On the following page select the option 'Bank Transfer'.
  • Click on 'Pay Now' and follow the relevant steps on the screen.
  • Please note that transfers may take three to seven working days.
  • As soon as the deposit is credited to your account you will immediately receive an email from our accounts department.
 
 

I've won! How can I arrange for my money to be paid out?


  • Scroll down to the footer and click on 'Methods of Payment'.
  • On the following page you will find all current methods for paying in and out accepted by Rivalo as well as the applicable conditions.
  • Select your preferred method of being paid.
  • Click on 'Request Pay Out Now' and follow the relevant steps on the screen.
  • As soon as the payout is made by Rivalo you will immediately receive an email from our accounts department.
 
 

I would like to withdraw money out from my betting account. Are all payouts free?


  • Three payouts can be made per calendar week without Rivalo charging a fee.
  • Rivalo charges a processing fee of €5.00 for every further payout per calendar week.
  • Please bear in mind that under certain circumstances your bank may charge a fee for deposits from abroad. Please enquire about any costs with your bank as these vary from bank to bank. 
 
 

I would like to be paid out by bank transfer. How long does that take?


  • Transfers can take between three and seven working days within the European Union.
  • Bank transfers to countries outside the European Union may take significantly longer.
  • Rivalo has no influence on how long it takes to process bank transfers.
 
 

I have won one or more bets! When are they credited to my account?


  • We constantly strive to process betting slips quickly. However, these cannot be definitively assessed until we have the official results for the corresponding sporting event.
  • Please note that the assessment time may vary from sport to sport.
 
 

What is the maximum amount of money I can win?


  • In the field of sports betting there is generally a winnings limit of €100,000.00 per customer per week.
  • In addition there is also a winnings limit of €100,000.00 per betting slip.
 
 

I would like to place a bet. What is the minimum stake?


  • With individual bets the minimum stake per bet placed is €1.00.
  • With system and multiple bets, the minimum stake per combination is €0.25.
 
 

What is the maximum number of bets I can place on one betting slip?


  • You can place up to 30 betting events on one betting slip.
 
 

What is a bet request?


With a bet request you are able to manually apply for a bet that was rejected by our automatic system due to set limits. The request is then checked manually by our bookmaking team who decide if the bet can then be accepted.
 
Note: A bet request approved by our bookmaking team will immediately be placed as a binding bet and the stake will be debited from your betting account. Therefore you need to ensure that there is sufficient credit in your betting account for a submitted bet request. A bet request will be rejected without further notice if your current balance is insufficient to cover the requested stake.
 
Please note that bet requests may only be submitted between 08:00 and 00:00.
 
 

How do I make a bet request? And what do I need to consider here?


When you reach a limit by placing a bet or increasing the stake you will be notified of this by a corresponding message on the betting slip. You now have the following possibilities, where not all payment methods are always possible.

  • Adjust the stake: The maximum possible stake for your bet is displayed and you may choose to accept this as the stake. The bet is then placed with the reduced stake.
  • Apply for a bet. You can manually apply for the bet with our bookmaking team with the stake you want. Please note that under certain circumstances the bet will be approved with a reduced stake. By submitting the bet request you agree to this possible reduction.
  • Reduce stakes and bet requests over remaining amounts: The maximum possible stake for your bet is displayed and you may choose to accept this as the stake. For the difference to the original stake wanted, the bet is applied for with our bookmaking team. Please note that under certain circumstances the bet will be approved with a reduced stake. By submitting the bet request you agree to this possible reduction.

Example: You want to place a bet for €600.00 but reach a limit. You place the bet for the maximum possible stake of €400.00 and apply for the extra bet of the remaining €200.00. Our bookmaking team then decides whether this further bet of €200.00 is to be accepted, the stake has to be reduced (e.g. to €100.00) or the bet cannot be accepted at all.

 

Please note that bet requests may only be submitted between 08:00 and 00:00.

 
 

What happens if I apply for a bet?


Your bet request is immediately checked by our bookmaking team. You can view the processing status of a requested bet under 'My Bets' at any time. The following statuses are possible:

  • Request pending: Your bet request is still being checked. You are able to cancel the bet.
  • Open: Your bet has been checked and accepted by our bookmaking team. It may be that, as mentioned above, the requested stake has been reduced. Clicking on the betting slip number takes you to the betting slip details where your stake is listed.
  • Rejected: Your bet has been checked and not accepted by our bookmaking team. You can view the reasons for rejection in the betting slip details.
 
 

I receive the message 'Unfortunately a stake of this amount is no longer possible'. What does this mean?


Our risk management team constantly monitors all stake limits, continually adjusts them and processes bet requests. These functions are subject to a great number of parameters, including the game and outcome to be bet on, stakes already placed on it and many others. However, due to constant changes, no general statement can be made.
 
 

I would like to bet on a competition, result or sport that I can't find in Rivalo's betting programme. Is this possible?


Every week we offer up to 3,000 betting events at the highest odds. In turn we offer a great number of odds on every betting event. However, we are unfortunately unable to include all competitions and sports in our betting programme. As your satisfaction is close to our heart we are very interested in your wishes and want to hear them. Therefore please click on 'Contact' and send us your suggestion. However, we ask that you understand that we are unable to guarantee that your suggestion will be implemented.
 
 
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